Lost or damaged baggage
Damage
BermudAir may be liable for some of the damage sustained (with limitations and excluding wheels and handles) to your checked bags but only if the event that caused the damage occurred whilst in the charge of the airline. We cannot be held liable for damage resulting from an inherent defect or other pre-existing condition of the bag.
Loss of bag
BermudAir is also liable (with limitations) for the loss of baggage whilst in our care.
In the event of delayed baggage delivery we offer a guideline of $50 per day to buy essential items. We ask that you keep any receipts for any relevant purchases and that you submit them for review, approval, and reimbursement.
We recommend all our customers take out travel insurance to cover the replacement of more expensive items.
Claiming for lost of damaged baggage
Customers wishing to make a claim for lost or damaged baggage should do so by visiting our airline office at Bermuda airport to request a Property Irregularity Report (PIR) form, or by emailing customerservice@flybermudair.com to request one. Completed and submitted forms will be reviewed and responded to within 7 days of receipt.
For further information, please refer to our International Conditions of Carriage.