Special Assistance
At BermudAir, we ensure our guests are as comfortable as possible when flying with us. We will do our best to accommodate your needs.
While Booking
Guests needing assistance will be able to indicate this request during the booking process, both online at www.flybermudair.com, or with a travel agent. Please note wheelchairs will be checked and stored free of charge.
If you have questions or need assistance before booking travel, please email us at customerservice@flybermudair.com, or call 1 (441) 543 9200.
At the Airport
When you arrive at the airport, let one of our ground staff know you need assistance, including if you'll need assistance from curbside. We provide support through the airport and onto the aircraft.
Boarding the Plane
We provide pre-boarding support for guests who need extra time or assistance before general boarding. Guests travelling with their own mobility aids such as wheelchairs, are welcome. Note items such as wheelchairs, will be checked planeside, free of charge. The checked item can be retrieved planeside upon arrival.
Flight Information Display Systems
Flight information display systems are available at many of our airport facilities. Gate agents also provide verbal flight information including boarding announcements and flight irregularities. We ask any customer with a sensory disability to relay any special needs directly to our airport employees at each point of contact throughout the airport, including ticket counters, gates, customer service centres and baggage claim areas.
Security Screening
The Transportation Security Administration (TSA) requires airport security screening for all customers, including customers with disabilities.
Airport Facilities
General information regarding each airport facility can be found below:
L.F. Wade International Airport BDA
Westchester County Airport‚ New York HPN
Boston Logan International Airport BOS
Fort Lauderdale-Hollywood International Airport FLL
Baltimore/Washington International Thurgood Marshall Airport BWI
Orlando International Airport MCO
Toronto Pearson Airport YYZ
Halifax Stanfield International Airport YHZ
Bradley International Airport BDL
Charleston International Airport CHS
Raleigh-Durham International Airport RDU