Special Assistance

At BermudAir, we ensure our guests are as comfortable as possible when flying with us. We will do our best to accommodate your needs.

While Booking

Guests needing assistance will be able to indicate this request during the booking process, both online at www.flybermudair.com, or with a travel agent. Please note wheelchairs will be checked and stored free of charge.

If you have questions or need assistance before booking travel, please email us at customerservice@flybermudair.com, or call 1 (441) 543 9200.

At the Airport

When you arrive at the airport, let one of our ground staff know you need assistance, including if you'll need assistance from curbside. We provide support through the airport and onto the aircraft.

Boarding the Plane

We provide pre-boarding support for guests who need extra time or assistance before general boarding. Guests travelling with their own mobility aids such as wheelchairs, are welcome. Note items such as wheelchairs, will be checked planeside, free of charge. The checked item can be retrieved planeside upon arrival.

Flight Information Display Systems 

Flight information display systems are available at many of our airport facilities. Gate agents also provide verbal flight information including boarding announcements and flight irregularities. We ask any customer with a sensory disability to relay any special needs directly to our airport employees at each point of contact throughout the airport, including ticket counters, gates, customer service centres and baggage claim areas. 

Security Screening 

The Transportation Security Administration (TSA) requires airport security screening for all customers, including customers with disabilities. 

Airport Facilities 

General information regarding each airport facility can be found below: 

L.F. Wade International Airport BDA 

Westchester County Airport, New York HPN 

Boston Logan International Airport BOS 

Fort Lauderdale-Hollywood International Airport FLL